By booking a trip with Meru Holidays, you agree to be bound by these terms and conditions. if you do not agree to the terms and conditions, you will not be able to participate in the programs that are conducted.
Upon receipt of your deposit by Meru Holidays, a copy of the terms and conditions will be sent to you. You must sign and return the signed version of the terms and conditions to Meru Holidays to be able to participate in the program. By signing the terms and conditions, you acknowledge that you have received, carefully read, fully understand, agree and accept the terms and conditions.
A booking is complete and the terms and conditions effective on the date when Meru Holidays sends you a confirmation email.
A. Deposit Payments
B. Any cancellation must be made in writing and be acknowledged by Meru Holidays in writing. The date on which the request to cancel is received by Meru Holidays will determine the cancellation fees applicable.
A. If you must cancel your trip, the following cancellation fees apply.
A. Meru Holidays will not cancel a tour once it is confirmed except for unusual or unforeseen circumstances outside Meru Holidays control. when a tour is cancelled by Meru Holidays before the date of departure for any reason other than the fault of you, you can:
Take a substitute tour with Meru Holidays if such a substitute is available,or
a.If you request an alternative tour of higher value than that originally booked, then you must pay the difference in price.
b.If you request an alternative tour of lesser value than that originally booked, then you will be refunded the difference in price.
Have a full refund of amount as per the date of notice according to to contract and payment policy.
B. Meru Holidays is not responsible for any incidental expenses or consequential losses and bank transaction charges.
A. While Meru Holidays will make every effort to operate all tours as advertised, reasonable changes in the itinerary may be made when deemed necessary or advisable by Meru Holidays. You understand and acknowledge that the nature of this type travel requires considerable flexibility and should allow for reasonable alterations by Meru Holidays. You understand that the route, schedules, itineraries, amenities, accommodations, meals and modes of transportation may be subject to the alteration without prior notice due to local circumstances or events, such as weather and terrain conditions and sickness.
B. If meru holidays makes a major change, you will be informed as soon as practicable if there is sufficient time before departure. The definition of a major change is deemed to be a change affecting either (1) Accommodations for at least two nights of the tour, or (2) At least 50% of the route itinerary of at least two days of the tour.
If Meru Holidays has to make a major change to the tour before departure,Meru Holidays will notify you as quickly as possible and may either
->Withdraw From the contract without penalty; or
->Accept the change and proceed with the tour.
->Changes to the itinerary may happen on a tour as a result of unforeseen circumstances or local situations. Any changes made to the itinerary as a result will be made with the full authority of the Meru Explorer (program escort) and/or Meru Holidays.
When a change to the itinerary is deemed by the Meru Explorer (program escort) and/or Meru Holidays to be necessary or advisable, Meru explorer (Program Escort) and/or Meru Holidays will provide no refund of payments received.
If it is not possible to provide a suitable alternative or you reasonably reject any suitable alternatives, Meru Holidays will provide you a refund of any unused tour portions.
A. You are likely to encounter a variety of weather conditions during the tour. Such conditions could include freezing temperatures, torrential rain, dense fog and strong wind. Meru Explorers (program escorts) are well trained to foresee the conditions and take at most care to ensure safety. You acknowledge that the tour will proceed rain or shine and that weather is not a valid basis for cancellation or a refund, unless the program is cancelled by Meru Holidays.
A. You acknowledge that the nature of the Adventure tour programs is risky and that you may be exposed to certain risks, dangers and physical changes greater than those present in your daily life. Such risks include, but are not limited to bodily injury, death or property damage related exposure to harsh and rapidly changing weather condition, potentially dangerous wildlife, long periods of trekking on ardous terrain and vehicle transportation. By Booking the tour, you acknowledge that you have considered all of the potential risks, dangers and challenges associated with the tour. You expressly assume all such risk and hereby release Meru Holidays from all claims and causes of action arising from any damages, injuries or death resulting from these inherent risks.
A. Meru Holidays purchases services and/or products such as transportation, hotel/homestay accommodations and meals from various independent contractor, such as doctor or other medical personnel, shopkeeper, or instructional concessionaire. while Meru holidays will at all times make every effort to engage or recommend the services of highly reputable and competent local suppliers, Meru Holidays Is not liable for any acts and/or missions by such suppliers.
A. At all times the decision of Meru explorer will be final on all matters likely to endanger the safety and well being of the program participants. By booking with Meru Holidays, you agree to abide by the authority of the Meru Explorer.
B. Should you fail to comply with the above or commit any illegal act when on the program or, if in the opinion of the Meru Explorer, your behaviour is causing or is likely to cause danger, distress or annoyance to others, Meru Holidays may terminate your travel arrangements without any liability on Meru holidays part and you will not be entitled to any refund for any resulting unused or missed services or costs incurred.
A. as a participant, your responsibility to Meru Holidays and to other participants includes:
Being sufficiently healthy and attaining the proper fitness level to undertake the tour
Preparing for the tour by reading all the pre-departure information sent to you by Meru Holidays.
Bringing appropriate clothing and equipment
Acting in an appropriate and respectful manner in accordance with local customs, cultures and laws.